Frequently Asked Questions
Have a question? Perhaps we’ve answered it for you here!
Products & Ingredients
What ingredients are in your products?
We pride ourselves on sourcing high quality, real ingredients. You can pronounce and recognize our ingredients, and we do not use preservatives. You can find the ingredients for our products on the packaging in our retail partners’ locations and on our ordering page next to each product.
Is your production kitchen safe for those with allergies?
We bake all our products on shared equipment in our production kitchen. While we do our best to prevent cross-contamination, we are not an allergen-free kitchen. Our kitchen does use wheat, dairy, eggs, soy, sesame, peanuts and tree nuts. You can find the allergens for our products on the packaging in our retail partners’ locations and on our ordering page next to each product.
Do you offer gluten-free or vegan options?
We do offer gluten-free muffins and cookies at some of our retail partners’ locations as well as gluten-free cookies on our ordering page. We do not offer vegan products currently.
Do you make pastries not included on the menu?
Yes. We make a variety of pastries that are sold through our retail partners including croissants, danishes, turnovers, muffins, bars and more. We also offer catering. Send us a catering message if you are interested.
Is your packaging recyclable/sustainable?
The shipper box and enclosures are. Unfortunately the cookie bags required to keep the cookies fresh are not recyclable, but we are always on the lookout for new packaging options.
Cookie Care
How do I take care of my cookies?
Cookies are best if eaten within four days of arrival and best when warmed. If not eaten within the four days wrap individually and store in an airtight container in the freezer. For maximum enjoyment, warm the cookie in a 350-degree oven for a few minutes or until gooey. Or 20 seconds in the microwave. Do not store them in the refrigerator which will lead to hard, dry cookies.
About Us
Do you have a brick and mortar?
No. We no longer have a brick and mortar. Our location is a commercial production kitchen. We do offer pick-ups at scheduled times.
Do you offer subscriptions?
Yes. You can subscribe to our cookie variety selections under subscriptions on our ordering page (coming soon). This is a one-time payment that does not renew after the subscription ends. Your cookies will be shipped automatically according to your purchase. Cookie subscriptions make a great gift for someone or just for yourself.
Do you offer corporate gifts?
Yes. We love spreading cookie love. You can find our corporate gifts on our ordering page (coming soon). Whether you are celebrating milestones, having corporate events, welcoming new hires or showing appreciation to a client or customer let us help. Should you need more information don’t hesitate to send us a message.
Do you offer party favors?
Yes. We offer a variety of edible party favors to keep the party going whether it is a wedding, birthday, graduation, retirement or such we will take care of you and your guests. Reach out to us so we can plan your event.
Ordering & Payment
What payment methods do you accept?
We accept most major credit cards. Please make sure billing information is correct prior to submitting your order as this could delay the order.
Do you offer bulk discounts?
Yes. We offer a 10% discount on orders of $1000 or more. Please note that this discount does not apply to the cost of shipping and shipping costs are not eligible for the 10% discount. This discount cannot be combined with other promotions.
Do you accept returns?
Given the perishable nature of our cookies, we are not able to accept returns. All merchandise is final sale as well. If there is an issue with your order, please email hello@bananasandbeehives.com and let us know what happened. We will do our best to make it right.
There was a problem with my order.
If there is an issue with your order, please email hello@bananasandbeehives.com and let us know what happened. We will do our best to make it right.
Where is my order?
You will receive an email confirmation immediately after you place your order and receive another email with tracking information once your order is being processed for shipment. If you do not see the emails, please check your spam/junk folder.
Shipping & Delivery
Do you ship?
Yes. We ship our cookie boxes nationwide. Cookies are baked fresh to order and shipped directly from GA.
How are the cookies packaged for nationwide shipping?
Cookies are individually packaged and placed in our shipper boxes along with instructions for a safe journey to the recipient. If ordering more than one box, then our shipper boxes may arrive packed together in a larger box. We do not use ice packs. Cookies that arrive warm are good to go. Cookies that arrive cold can be heated and enjoyed within minutes. We cannot control delivery times or locations so thank you in advance for your patience. We are unable to guarantee an exact delivery time.
What if the recipient is not available to accept the shipment?
We recommend shipping to an address where someone will be available for the delivery. It is at the sole discretion of the delivery driver whether your package will be left, redirected or requires a signature. BeauCoup Cookies and Bananas + Beehives cannot be held responsible if the package is lost, stolen or damaged.
Where do you deliver?
We ship our cookies within the United States. We do not ship to PO Boxes or APO/FPO/DPO addresses. Cookies are baked fresh to order and shipped directly from GA. We bake to order and limit transit time, so cookies are fresh upon arrival. Shipping dates and pricing are determined by location. While we try our best to deliver orders as requested but the mail carrier may experience unexpected delays. Weather can affect your delivery.
How much will shipping cost?
All shipping options are displayed at checkout and pricing is based on delivery address.
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